General conditions and terms​

 

 

Revised on ‘__’ __________ 2026.

​

This document is a public offer from Minami LLC (hereinafter referred to as the Company, We, Minami LLC) and sets out the terms and conditions for using the website www.minamigroup.ru (hereinafter referred to as the Website) and receiving the Company's services by individuals.

​

CHAPTER 1. GENERAL PROVISIONS

​​​​

1.1. User/Customer – a legally capable individual who uses the Website and/or receives the Company's services exclusively for personal, family, and household needs not related to entrepreneurial activity.

1.2. Services - the Company's services to assist in the purchase of goods through online stores, the organisation of delivery of shipments, as well as other related services specified on the Website and/or in these General Terms and Conditions. Individual services may be provided by the Company independently or with the involvement of partners/contractors.

1.3. Order - the Customer's request for services, placed through their personal account on the Website.

1.4. Personal account - the Customer's account on the Website.

1.5. Partners - carriers, delivery points, warehouse operators, payment partners and other persons involved in the provision of services engaged by the Company.

1. 6. These General Terms and Conditions apply only to individuals. Services for legal entities and/or for business (commercial) purposes are provided by the Company only on the basis of a separate agreement (B2B). The Company has the right to refuse to provide services under this offer if there are reasonable indications of commercial/business use.

1.7. If the User acts on behalf of a legal entity or individual entrepreneur and/or intends to use the services for entrepreneurial (commercial) purposes, they are not entitled to accept this offer and are obliged to contact the Company to conclude a separate agreement.

​

1.8. Procedure for concluding a contract with a legal entity/individual entrepreneur (B2B): the legal entity/individual entrepreneur sends an application to the Company's email address specified on the Website with the subject line ‘B2B contract’ and provides:

 

• name, legal form, registration and tax details (for the Russian Federation - OGRN/INN; for other countries - equivalent);

• legal address and correspondence address;

• full name and position of the representative, basis of authority (articles of association/power of attorney), contact telephone number and email address;

• description of the proposed services (countries, types of shipments, approximate volumes/frequency), delivery method, document requirements;

• desired payment procedure and closing documents.

​

1.9. The contract with a legal entity/individual entrepreneur shall be deemed concluded only after the terms and conditions have been agreed upon by the parties and the contract has been signed (including using electronic document management/electronic signature, if applicable). Prior to the conclusion of a B2B contract, the Company shall have the right to refuse to provide services to a legal entity/individual entrepreneur under this offer.

​

1.10. The ‘Buy for Me’ service (if available on the Website) is governed by the agency agreement (public offer) posted on the Website. In matters not covered by the agency agreement, these General Terms and Conditions shall apply. In case of any contradictions, the agency agreement for the ‘Buy for Me’ service shall prevail.

1.11. The Company is not a seller of goods purchased by the Customer from third parties and is not responsible for the actions of sellers, the quality/completeness/warranties of goods, unless otherwise expressly stated in the terms and conditions of a specific service on the Website.

 

​​

CHAPTER 2. ACCEPTANCE OF THE OFFER AND CHANGES TO THE TERMS AND CONDITIONS

​​

​

2.1. Full and unconditional acceptance of this offer is the performance of one or more actions by the Customer:

​

• registration on the Website and creation of a Personal Account, and/or

• placing an Order, and/or 

• depositing funds into the personal account (balance) in the Personal Account, and/or

• paying for the Company's services by any available method.

​

2.2. By accepting this offer, the Customer confirms that:

​

• they have read, understood and accepted the terms and conditions;

• they are acting as a natural person for personal needs;

• they are providing accurate information and documents.

2.3. The Company reserves the right to amend these General Terms and Conditions. The new version shall come into force from the moment it is posted on the Website (unless otherwise specified). Continued use of the Website/services implies acceptance of the new version.

2.4. If the Customer does not agree with the terms and conditions, they must stop using the Website and services and may request a refund of any unused funds in accordance with Section 9.

​​

​​​

CHAPTER 3. LEGAL ENTITY, DATA AND ACCOUNT SECURITY

 

​

3.1. Use of the Website and services is permitted only if the user has full legal capacity. If legal capacity is limited, the services may only be used with the consent of legal representatives.

3.2. The customer is obliged to provide accurate and up-to-date information (including address, telephone number, passport details, product information, invoices/receipts, tracking number). The Company has the right to rely on such information and is not responsible for the consequences of the inaccuracy/incompleteness of the Customer's data.

3.3. The Customer is responsible for the safety of their login/password and actions performed in their Personal Account. If unauthorised access is suspected, the Customer is obliged to notify the Company immediately.

3.4. If the Company suspects account compromise/fraud, it has the right to temporarily restrict access and/or suspend the provision of services until the circumstances are clarified.

.​

​

CHAPTER 4. COMPANY SERVICES. GENERAL RULES FOR PROVISION OF SERVICES

​

 

4.1. The Company provides services to assist in the purchase of goods through online stores, delivery arrangements and other related services, including (depending on the available functionality):

 

• acceptance/processing of shipments at the Company's/Partners' foreign warehouses;

• consolidation/repackaging/deconsolidation;

• organisation of international and domestic delivery;

• interaction with partners and informing the Customer about the delivery status.

4.2. Delivery times are approximate and depend on the route, carriers, customs procedures, seasonal workload and other factors beyond the Company's control.

4.3. The Company has the right to engage partners and contractors. The rules of the relevant partners apply to services performed by partners.

4.4. The Company has the right to refuse to provide services and/or terminate further transportation if:

​

• the shipment contains items that are prohibited/restricted for shipment;

• the shipment may pose a threat to safety or damage other shipments, equipment or personnel;

• the customer has violated the terms of this offer or the rules of our partners;

• there are reasonable indications of commercial use (not personal use);

• the transaction/source of funds raises reasonable doubts about its legality (including compliance with the requirements of the Republic of Armenia).

4.5. During periods of increased workload (sales/holidays), the Company has the right to increase processing/delivery times and temporarily restrict certain services.

 

 

CHAPTER 5. ORDER ACCEPTANCE AND SHIPPING. PACKAGING. DOCUMENTS

​

​​

5.1. International orders cover goods that are not prohibited for delivery to a specific country or for export from the country of departure.

5.2. The company has the right to refuse to accept an order if the packaging or documentation is improperly executed or the necessary documents are missing.

5.3. The company does not accept for transportation, including:

 

• weapons and ammunition;

• art objects of historical value;

• precious metal alloys and precious scrap;

• currency;

• dangerous, explosive or flammable substances;

• plants;

• animals;

• other goods prohibited by international, interstate or domestic transportation regulations and postal and courier service regulations.

5.4. Orders are accepted for transportation only in proper packaging. The Company has the right to check the contents of the package in order to exclude the presence of prohibited goods.

5.5. The Customer (or the seller/shipper, if the packaging is provided by them) is responsible for the correct and high-quality packaging of the order. The Company is not liable for damage caused by improper packaging.

5.6. The Company has the right to change the packaging of the order, as well as to consolidate or deconsolidate it in accordance with safety requirements and to optimise the quality of services provided.

​

5.7. The customer acknowledges that the actual weight of the order may be adjusted during delivery and, if necessary, rounded up to the nearest 100 grams.

5.8. Each order must be accompanied by the sender's and recipient's details. Address information is recorded upon request and/or in the accompanying documents. For international orders, addresses are written in Latin letters and Arabic numerals.

5.9. The Customer is obliged to personally pay the costs of storing the order in a customs warehouse. If these costs were incurred by the Company, the Customer is obliged to compensate them. If the order is stored for more than 30 days, a fee of 100 roubles may be charged for each subsequent day, unless otherwise specified on the Website/in the tariffs.

5.10. In order to comply with customs requirements, the Customer is obliged to provide the information and documents necessary for processing and transportation in a timely manner, including the tracking number, invoice/receipt (invoice), name of the goods and cost.

5.11. The Customer undertakes to indicate the cost of the order on the Website/in the Personal Account and provide the required information within 48 hours after receiving the tracking number (or other notification from the Company).

5.12. The Customer understands that if the cost of the order is not specified, the Company or customs authorities may determine it independently, and all consequences of such a decision (including duties, delays, expenses) shall be borne by the Customer.

​

5.13. The sender's and recipient's address details on the order must include:

 

• surname, first name, patronymic (if applicable);

• street name, building/house number and apartment number;

• location (city/region/village, etc.);

• contact telephone number and, for international orders, country name;

• passport details (if required for customs/delivery).

5.14. When placing an order, the Customer is obliged to provide the seller with an identification code (for example, ‘Address 2’, if applicable and available in the Personal Account), and after receiving the tracking number, immediately declare it on the Website/in the Personal Account in the appropriate field. The Customer assumes the risks associated with violating this clause.

5.15. The Company does not provide ‘on demand’ or PO box delivery services, unless otherwise specified on the Website.

5.16. In some cases, a form with a unique identification number may be issued for each international parcel for tracking until it is delivered to the recipient.

5.17. The customer agrees to the storage and processing of their passport details by the Company for the purposes of providing services, including customs formalities and recipient identification.

​

5.18. If it is necessary to reduce or consolidate the actual and/or volumetric weight of the cargo, the Company has the right to repackage the cargo at its discretion if this is required for the safety and quality of the services provided. Unless otherwise specified on the Website, such repackaging is carried out at no additional charge.

​

5.19. If a shipment has arrived at the Company's/Partner's warehouse but cannot be identified or contains prohibited/restricted items, or its packaging does not allow for legal transportation/delivery, the Company has the right to suspend processing and notify the Customer (if contact details are available) via the Personal Account, by email, and/or by other means specified by the Customer.

​

5.20. The Customer is obliged to provide information/documents and/or eliminate violations necessary for identification, processing, and legal transportation/delivery of the shipment within 10 calendar days from the date of notification (unless another period is established by the rules of the carrier/customs).

​

5.21. Upon expiration of the period specified in clause 5.20, the Company shall have the right (at its discretion, based on security requirements and applicable rules) to arrange:

 

• return the shipment to the sender (if possible), or

• transfer of the shipment to the authorized authorities (if required by law/transportation rules), or

• the disposal of the shipment in accordance with applicable law and the carrier's/warehouse's rules (including sale/disposal) if return is impossible or economically impractical.

​

5.22. Until the Customer provides the necessary information/documents and pays all costs associated with storage, processing, return/disposal/sale, the Company has the right to retain the shipment and not transfer it to the Customer. The Customer undertakes to reimburse the Company for documented expenses incurred in connection with the storage, processing, and disposal of the shipment.

​

5.23. If, in accordance with applicable law and transportation/warehouse rules, the shipment is subject to sale, the proceeds shall be used to cover the expenses of the Company and Partners (including storage, processing, and sale), and the remainder shall be returned to the Customer in the same manner as the payment was made, or in another manner agreed with the Customer and permitted by banks/payment systems/compliance. If the proceeds are insufficient, the Customer shall pay the difference.

​

5.24. The Customer confirms that the information provided by them about the goods and their value is accurate and undertakes to provide supporting documents at the Company's request. In the event of an inaccurate declaration, the Customer shall compensate the Company and/or Partners for losses and expenses caused by such a violation, including storage, return, re-registration, and other documented expenses.

​

​

CHAPTER 6. PAYMENT PROCEDURE FOR SERVICES PROVIDED

​

​​

6.1. Payment for services is determined by the rates in effect at the time of order acceptance/processing. Rates are posted on the Website and/or in the Personal Account.

​

6.2. The Company provides services, as a rule, on the terms of 100% prepayment for delivery and other services before sending the order from the international warehouse, unless otherwise specified on the Website.

​

6.3. If the cost of services increases by 5% or more before shipment (due to carrier rates, clarification of weight/dimensions, route changes, or other objective circumstances), the Company has the right to recalculate the cost, notifying the Customer through the Personal Account and/or contact details.

​

6.4. The Customer understands that for some orders requiring customs clearance, the responsibility for this process lies with the recipient. The Company does not provide consulting services for customs clearance. In the event of losses caused by the Customer, they undertake to reimburse the Company for the expenses incurred.

​

6.5. The Customer is obliged to independently determine whether special licenses or permits are required for the import of certain goods, as well as to pay the corresponding fees and ensure the availability of the necessary documents.

​

6.6. The Customer agrees that the cost of the order/delivery may be indicated in US dollars or another currency. Payment for orders with delivery to the Russian Federation is made in Russian rubles at the rate indicated on the Website (for example, at the rate of the partner bank on the date of payment), if such procedure is brought to the attention of the Customer.

​

6.7. The Customer is responsible for the legality of the origin of the funds deposited into the personal account/balance. If, at the initiative of third parties or as a result of a forced return of funds, questions arise regarding their origin, the Customer undertakes to reimburse the Company for documented losses in the amount of the returned funds and related commissions. Until full settlement, the Company has the right to hold the order and not transfer it to the Client.

​

6.8. The Customer accepts that additional payments may be required when providing services (including partner services, storage, repackaging upon request, insurance, etc.). Such payments are set by the Company/partners and posted on the Website or communicated through the Personal Account. The Customer is obliged to pay additional obligations before receiving the order. The Company has the right to hold the order until payment is made.

​

6.9. Fees for personal account (balance) maintenance and inactivity.

6.9.1. If there are no transactions on the Client's personal account (balance) in the Personal Account for 12 (twelve) consecutive months (hereinafter referred to as Inactivity), the Company has the right to charge and withhold a fee for servicing the personal account in the amount and manner specified in the Tariffs posted on the Website.

6.9.2. No later than 10 calendar days before the first deduction of the fee, the Company shall send a notification to the Client via the Personal Account and/or to the contact email address.

6.9.3. The fee shall be withheld from the balance of funds in the personal account (balance). If the balance is insufficient, the fee shall not be withheld, and services may be suspended until the balance is replenished or the personal account is closed.

6.9.4. The Customer has the right to stop the accrual of fees by performing any operation in the Personal Account (placing an Order/paying for services/replenishing/withdrawing the balance) or by closing the personal account in accordance with Section 13.

​​

 

CHAPTER 7. DELIVERY PROCEDURE​

​

7.1. The parcel is delivered to the pickup point/delivery service specified in the Personal Account or selected by the Company depending on the route and available delivery methods (for example, the Yandex Delivery pickup point). Delivery within the Russian Federation can be carried out for a separate fee at the rates of the relevant service.

​

7.2. In accordance with the legislation of the Republic of Armenia and/or international treaties, as well as the rules of carriers, the parcel may be returned to the sender:

​

• at the request of the sender before delivery to the recipient;

• in case of refusal by the recipient (or their legal representative) to accept the parcel;

• if the recipient is not present at the specified address;

• if the address details cannot be read;

• due to other circumstances that prevent the fulfillment of delivery obligations.

​

7.3. Customs control and clearance of international parcels crossing the customs border are carried out in accordance with the requirements of customs legislation.

​

7.4. The Company is not responsible for the accuracy of customs declarations, regardless of how they are completed, or for the decisions of the customs service during the inspection of the parcel.

​

​